Post by account_disabled on Jan 27, 2024 5:38:47 GMT
While we are preparing the traditional article from the “Ringostat Improvements” section, we decided to tell you in more detail about one of the updates. It concerns a virtual PBX and will help you not to lose customers at times of maximum load on the sales department or call center. Reading time: 11 minutes What is a “Call Queue”? Why do you need a Call Queue? What you need to connect and configure Call Queue features Flexible call queue settings Agent calling strategies What is a “Call Queue”? We have said more than once that a missed call is the best gift to competitors. If a client calls you and no one picks up, he will definitely call your competitors - these are the realities of modern business.
Therefore, it is Fax Lists necessary to use every opportunity to keep a potential client on the line, even at times of maximum load on managers and the sales department. A new Ringostat improvement will help with this - “Call Queue” or Call queue. With this update, customers who call when all agents are busy will not hear short beeps or a voice prompt asking them to call back later. They remain on hold until one of the operators becomes available. As soon as one of the operators/managers finishes the call, the incoming call that has been in the queue the longest will be immediately forwarded to him. How it works: The phone call will be received by the manager in accordance with the selected distribution strategy: to everyone at the same time, one by one, in random order.
While waiting for a connection, the subscriber hears a message about the position in the queue and the approximate waiting time. You can configure the playback of informational or advertising messages that the subscriber will hear while waiting for a connection. At the moment of connection, the manager hears a message about the subscriber's waiting period Call queue Why do you need a Call Queue? The call queue allows you to evenly distribute the load on operators and significantly reduce the number of missed calls. Thus, you do not lose customers and increase their loyalty through quality service.
Therefore, it is Fax Lists necessary to use every opportunity to keep a potential client on the line, even at times of maximum load on managers and the sales department. A new Ringostat improvement will help with this - “Call Queue” or Call queue. With this update, customers who call when all agents are busy will not hear short beeps or a voice prompt asking them to call back later. They remain on hold until one of the operators becomes available. As soon as one of the operators/managers finishes the call, the incoming call that has been in the queue the longest will be immediately forwarded to him. How it works: The phone call will be received by the manager in accordance with the selected distribution strategy: to everyone at the same time, one by one, in random order.
While waiting for a connection, the subscriber hears a message about the position in the queue and the approximate waiting time. You can configure the playback of informational or advertising messages that the subscriber will hear while waiting for a connection. At the moment of connection, the manager hears a message about the subscriber's waiting period Call queue Why do you need a Call Queue? The call queue allows you to evenly distribute the load on operators and significantly reduce the number of missed calls. Thus, you do not lose customers and increase their loyalty through quality service.